Communication with Stakeholders
Stakeholder communication mechanism：
| Stakeholders | Prioritize key issues | Communication channels and response mechanism | Communication in 2023 |
|---|---|---|---|
| Shareholders and investors | ● Corporate governance ● Sustainable development strategy ● Risk management ● Shareholder participation ● Operational performance |
● Annual shareholders' meeting ● Regularly hold analyst meetings to disclose quarterly financial reports and operational updates ● Publicly disclose significant information simultaneously on the Taiwan Stock Exchange (TWSE) information disclosure website and the company's official website ● For the announcement of significant events, disclose the information on the Public Information Observation Platform and the company's website ● Establish a shareholder and investor relations contact point for two-way communication ● Contact Point: Spokesperson, Ms. Chen Email address：carrie.chen@fis.com.tw |
● June 19 Shareholders' Meeting ● Released 28 material information in Chinese and English ● Investor presentations scheduled for September 20 and December 27 ● The company announces that it has not raised funds through social media to prevent investors from falling victim to fraud. |
| Customers | ● Customer communication ● Customer service |
● Evaluate and plan comprehensive system integration solutions based on customer needs ● Service outlets are spread across Taiwan, including the Taipei headquarters, Taoyuan branch, Hsinchu branch, Taichung branch, Tainan branch, and Kaohsiung branch ● Provide customers with diverse communication channels, including a 24-hour service hotline, customer complaint hotline, and a website visitor message board. ● Call Center: 02-5556-0000 |
● Awarded the Supplier Honor Award by Cathay Financial Holdings ● Successfully completed the ISO 27001 recertification ● Launched the official company YouTube channel ● No complaints or reports of dishonest behavior were received. |
| Suppliers | ● Supplier management ● Business integrity and ethical standards ● Compliance with environmental management regulations ● Green procurement ● Intellectual property rights |
Supplier management ● Clearly communicate relevant regulations that suppliers must adhere to in the purchase order ● Sign a confidentiality agreement ● Ad-hoc meetings ● Contact Point: Procurement Department, Ms. Hsieh Email address：amy.hsieh@fis.com.tw |
● Released the Supplier Management Policy, requiring suppliers to adhere to sustainable development themes such as labor rights and human rights, occupational health and safety, environmental protection, and ethical business conduct. ● Conducted sustainability self-assessment for key suppliers, with a 100% questionnaire response rate, and found no significant violations of sustainable development standards. ● No complaints or reports of dishonest behavior were received. |
| Employees | ● Talent cultivation and development ● Employee care and a friendly work environment ● Occupational health and safety ● Employment relations ● Integrity in business operations and business performance |
● Supervisors and colleagues engage in periodic communication meetings ● Regular labor-management meetings ● Offering annual free health check-ups, consultations, and organizing periodic health seminars for employees ● Contact Point: Human Resources Department, Ms. Liu. Email address：jennifer.liu@fis.com.tw |
● Monthly meetings are held by the General Manager and various departments. ● Implemented a flexible working hours system, allowing employees to have flexible start and end times. ● Celebratory events are held every two months. ● Organized 12 employee trips, with a total participation of 631 employees and their family members. ● No complaints or reports of dishonest behavior were received. |